Genevieve Pascolla, 26, a photographer was on a June 4 flight from Heathrow to Chicago where she said a male passenger was masturbating next to her.
After alerting flight attendant to the scene, she and another female passenger were moved to new seats. However, Pascolla says that the staff then began snickering and making jokes, implying that he was masturbating because of her.
She seems to have asked for a refund but was told that United wouldn't be able to do so. United says the company did call Pascolla for a 'wellness check' the day after the incident occurred.
Pascolla sent a complaint to United, who apologized but said that she could not be refunded or compensated.
However, after publicizing the incident on social media. she was given a voucher for half the cost of her ticket.
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